A1
Updates in Canadian Immigration Law

This workshop will provide updates on a number of changes in immigration law in Canada including the creation of a TRP in cases of violence, changes to the parent/grandparent sponsorship process, changes to the temporary foreign workers program and permanent residence for caregivers, changes to s. 117(d) and inadmissible family members, and updates in citizenship (ex: changes to the fees for minors).

Shalini Konanur is a lawyer and the Executive Director of the South Asian Legal Clinic of Ontario. Her practice includes a large volume of immigration casework and advocacy on immigration law and policy.

Avvy Go is a lawyer and the Director of the Chinese and Southeast Asian Legal Clinic. Her practice includes immigration casework and advocacy on immigration law and policy.

A2
Office of the Independent Police Review Director

The Office of the Independent Police Review Director (OIPRD) is responsible for receiving, managing and overseeing all public complaints about municipal, regional and provincial police in Ontario. As an independent civilian oversight agency, the OIPRD makes sure that public complaints about police are dealt with in a manner that is transparent, effective and fair to both the public and the police. The OIPRD is an arm's-length agency of the Ontario Ministry of the Attorney General and makes decisions independently of the police, the government and the public. Session attendees will learn about the background of the OIPRD, how the complaint system works, including screening and investigations, as well as different ways complaints can be resolved via Alternative Dispute Resolution. This will be a PowerPoint presentation/lecture and will include an interactive component.

Sylvana Capogreco was appointed as the Independent Police Review Director on April 1, 2019. Before joining the OIPRD, Sylvana established herself as a distinguished prosecutor and leader in Ontario. In addition to her long career as an Assistant Crown Attorney, Sylvana served as the Deputy Crown Attorney in the Scarborough Crown's Office. In 2008, Sylvana joined the former OIPRD Director in establishing the office and was an integral part of the leadership of the OIPRD. As Senior Counsel and then Deputy Director, she managed the legal unit and participated in all aspects of the creation and operation of the agency.

Amy Sharaf is Stakeholder Relations and Outreach Advisor with the Office of the Independent Police Review Director, and has presented to a broad range of stakeholders across Ontario since joining the office in 2015. Amy has a Bachelor of Journalism from Ryerson University and a Graduate Certificate in Corporate Communications from Seneca College. She is a former reporter and editor and has worked in communications in the justice sector since 2014.

A3
How do we know what we know: Needs Assessments made easy

Needs assessments offer value by providing logical and disciplined methods for collecting useful information and making decisions based on it. Our services are directly related to the needs clients. The direction of our programming, the adjustment to our services, the diversification of our services, etc. are all directly proportional to the needs of the community and clients. Needs assessments are an ongoing formal and informal tool that we constantly use to make informed decisions. The purpose of this workshop will be to foster a better understanding of how we conduct needs assessments in our ever day lives, and how we can utilize those skills to ensure that clients' needs are being met in alignment with IRCC expectations. This workshop will be interactive, utilizing learning techniques such as a group case study to engage the participants in knowledge building, as well as individual group activities.

Dr. Sudip Minhas is the Executive Director of Settlement Assistance and Family Support Services in Toronto. She has actively participated in public policy dialogue around issues of social inclusion and newcomer settlement encompassing; violence against women, employment, mental health, and more. Her work has provided her with the opportunity to acquire great understanding and sound knowledge of the realities/issues/challenges of our communities. She has shared and exchanged this knowledge as a facilitator at various forums including National Settlement Conference, Metropolis Conference, OCASI conferences and more.

A4
Supporting Newcomer Families when a Child has Special Needs

More & more newcomer families are coming to Canada with a child who is diagnosed with a special need. Many other children arrive with unidentified needs that require additional support. As one of the first points of contact, settlement workers play an important role for families when a child needs extra support.

Goal: Support participants in providing essential support to newcomer families when a child has special needs, & provide information about early childhood special needs services/support options.

Learner outcomes:

  • Help families & children with special needs get the support they need
  • Better understand & support families through the grief associated with a diagnosis
  • Share basic info about available services & support options, & how to access them (ie: Special Services at Home, respite services, Early Abilities, speech & physical therapy)
  • Help families understand how important it is to seek support before child enters into kindergarten

Shanda Burnett strongly believes in creating opportunities for all children to learn and grow. As an Early Childhood Educator, Resource Teacher, and CMAS Special Needs Consultant, Shanda expertly promotes the inclusion of newcomer children with special needs in Care for Newcomer Children programs and the childcare community. She has a wide range of expertise in supporting children's social and emotional development, including children with Autism Spectrum Disorder, coupled with in-depth knowledge of settlement, child development and assessment methods.

A5 & B5
Communication Skills for Conflict Resolution
(3 hours)

This training is an introduction to techniques and skills to enhance participants' abilities to respond to conflicts, between staff, with clients or others. Participants will explore the nature and dynamics of conflict and use interest-based problem solving and active listening to address them. They will practice de-escalating conflicts on the spot with CRT's Quick Intervention model. Diversity, power and oppression are addressed.

  • Participant self-reflection on their experiences of conflict
  • Understanding the nature and dynamics of conflict escalation
  • Interest-based approaches to conflict resolution
  • Active listening to de-escalate, identify underlying interests
  • Confronting and setting boundaries without escalating
  • Skills practice in pairs, small groups

The Associate trainers at St. Stephen's Conflict Resolution & Training are all experienced practitioners of the things we teach: communication, mediation, coaching, facilitation, team-building and other services. They are diverse, from different professions and backgrounds. The trainer who will deliver this workshop has the experience to understand the work that OCASI members do.

A6 & B6
The Art of Healing for Personal and Organizational Wellness

This workshop will focus on the implications of ongoing stress by using the ancient healing arts to help mitigate its impact. We offer an integrated approach to Self-Stewardship that supports and strengthens employee's resilience and sustainability. Stress can be defined as the emotional distress that results when an individual has frequent firsthand exposure to hardship, pain, or trauma. Front line staff and managers are at a high risk of stress related illnesses due to demanding administration, high benchmarks, challenging client situations. Addressing the epidemic of stress at work is a smart strategy. Access to simple concepts that increase awareness and access practical tools & techniques to support real life experiences for staff as they care for the needs of others, is not only good to provide, it is a necessity.

Aina-Nia has worked in the area of corporate and community leadership development for over two decades. She has developed and facilitated various personal and professional development programs to academic, corporate, spiritual and civil society audiences in across Canada, USA, the Caribbean and Ghana including, the SLTTM (Sacred Leadership Training) and The Healing Arts for Personal & Organizational WellnessTM programs. In 2016 Aina-Nia was named one of the Top 100 Black Women to Watch in Canada and in 2015 she was recognized by the Ontario government for her contributions to community. In 2008, Aina-Nia was nominated as one of Toronto’s Most Inspiring Women. She has received recognitions by both the Canadian and USA media. Aina-Nia is in the process of completing her first documentary television series, Remembering Her PowerTM. Aina-Nia is known for the clarity, passion, warm humour and insightfulness she brings to her training workshops. She masterfully delivers innovative theories and techniques on self-mastery as a means to supporting personal and organizational resilience for those in social and political movements.

Natasha Eck is a DDSB elementary school educator facilitates the various youth programs for SWI and many other creative arts programs for communities locally for well over a decade. She is a York University alumni with a BFA honors in Dance, a Bachelor in Education. Natasha has taught dance, drama and musical theatre workshops for organizations such as; dance Immersion, Arts Starts, Arts Express, Dusk Dances, Canadian Opera Company. Moyo Wa Africa Collective, WoodGreen –Rites of Passage program. Natasha’s most recent experiences include an artist residency for the tdsbCreates 2017 festival and as a dance specialist for the National Ballet of Canada’s- Sharing Dance Initiative.

A7
Anti-Racism and Reconciliation with Indigenous Peoples in Canada

This session explores: anti-racism and Truth and Reconciliation Commission of Canada Calls to Action for Newcomers; and sensitizing newcomers to Canada to racism against Indigenous peoples to break the cycle of new immigrants perpetuating the stereotypes and racist attitudes against Indigenous groups. Facilitators will share information compiled by Multicultural Association of Northwestern Ontario and the Regional Multicultural Youth Council (RMYC) following 'Canada 150' to present an Indigenous youth perspective on colonization. The session will include a showing of "Coming Together to Talk", a film produced by Indigenous youth in Thunder Bay about their experiences with racism, discrimination and violence in the city, followed by discussion.

Moffat Makuto is the Executive Director of MANWO -- a regional umbrella organization for ethnocultural and First Nations groups in Northwestern Ontario. MANWO and the RMYC work with Indigenous groups to build bridges of understanding and collaborate on projects to combat racism and discrimination. Both groups initiated a reception and orientation program to welcome First Nations students from remote northern reserves to urban centres for school, and were subsequently invited to set up a sub-office in a First Nations high school to run after school activities for Indigenous boarding students.

Cornelius Beaver is an executive officer with the RMYC. He is a First Nations high school student from Nibinamik First Nation and chairs the youth council's Reconciliation Committee with a seat on Diversity Thunder Bay and the City of Thunder Bay's Anti-Racism and Respect Advisory Committee. He is involved in several initiatives to improve race relations in schools and

B1
Changes to Social Assistance (ODSP/OW): what has been announced, what it might mean and what next

The workshop will begin with a brief overview of Ontario Works (OW) and the Ontario Disability Support Program (ODSP), as well as a brief history of social assistance in Ontario. The changes that the Ontario government has announced for OW/ODSP will be reviewed, including timelines for implementation that have been announced. An analysis of the implications of the changes will be provided. There will be discussion about steps that people can take now. Information about getting legal help from HALCO and other community legal clinics will also be provided. Participants will learn about the changes and what they can do now to support clients applying for and receiving OW/ODSP. The workshop will be a lecture (with powerpoint) that encourages questions and discussion. Participants will receive a package of resource information, including a tip sheet for service providers.

Jill McNall has been the Community Legal Worker at the HIV & AIDS Legal Clinic Ontario (HALCO) since 2007. HALCO is a non-profit charitable legal clinic that provides free legal services for people living with HIV/AIDS in Ontario. Throughout her career, she has focused on issues related to social justice, poverty, income maintenance, and anti-violence. Prior to joining HALCO, she spent many years as the Community Legal Worker at Willowdale Community Legal Services. Her Bachelor of Arts degree is from the University of Toronto and she became a licensed paralegal in 2008. Jill speaks Spanish as a second language.

B2
Colour-Coded Poverty & Fair and Equitable Labour Market Access

First we'll take a look at the all too real nature of colour-coded poverty in Ontario - and it's impact on Indigenous Peoples and peoples of colour - by reviewing data and research from the 2016 Canadian Census. And then through an interactive set of activities we'll learn about the history and proven success of the federal Employment Equity Act - in place since 1986 - and then explore how we can work together more effectively, to educate our communities and best advocate for fair and equitable labour market access and opportunities for all Ontarians.

B3
Trajectoire des immigrants et réfugiés LGBTQIA+: L’importance d’une approche proactive et innovatrice pour le bien être de vos clients

Le phénomène de l’homo-bi-transphobie et de l’hétérosexisme persiste malheureusement dans le secteur d’établissement. En revanche à cela plusieurs personnes ne dévoilent pas leur identité et demeurent donc invisibles dans la population immigrante et réfugiée . Leur besoin ne sont pas pris en compte ou compris par les prestataires de services. Au cours de cet atelier, nous aborderons la trajectoire des immigrants et réfugiés LGBTQIA+ afin que vous puissiez promouvoir et maintenir le développement des structures inclusives nécessaires à l’offre de service aux personnes LGBTQIA+. Acquerir une meilleur comprehension sur des approches anti-raciste et anti-oppressive à l’égard de cet clientèle. Approfondir vos connaissances des services existants et promouvoir les services à venir des personnes LGBTQIA+ . Susciter un engagement collectif à mobiliser les ressources nécessaires.

Naima Hazem is a social worker in Ontario. She currently works as a Case Manager and Project Manager for FrancoQueer, a not-for-profit community organisation. In the past, she was a social worker providing human services at the local government level in Paris, France. Her mission back then consisted in combatting different forms of exclusion. She then worked in the same local government department, within the framework of the 2005 Act, fostering access, accessibility and disability benefits on behalf of people with disabilities.

At FrancoQueer, she offers direct services to vulnerable LGBTQI+ people. The organisation has a settlement and integration program, delivered in French to Francophone LGBTQI+ newcomers and refugees in the Toronto region.

Sizwe Inkingi is an Afropolitan, passionate about community building and empowerment. They moved to Ottawa, Canada five years ago to complete their tertiary education at Carleton University. They have a Bachelor's Degree in Public Affairs and Policy Management and are currently working for the Ontario Council of Agencies Serving Immigrants in Toronto as Bilingual Coordinator for the Positive Spaces Initiative. Sizwe’s work primarily focuses on strengthening the network of LGBTQIA+ newcomer communities to Canada and providing useful resources and tools to the community at large.

B4
Creative Employer Engagement for Newcomer Success in the Workplace

This session will provide an overview of best practices in employer engagement for newcomer job seekers and will draw on examples from two of KEYS Job Centre's recent innovative approaches to connecting newcomers with local employers: the Professional Internship for Newcomers (PIN) program for immigrant professionals and Destination Employment for newcomers seeking sustainable employment in the hotel industry.

Program coordinators will share their experiences creatively assessing and responding to employers' needs while advocating for their clients through approaches including marketing immigrants' unique assets, offering workplace training, and on-the-job mentorship. Though the programs were designed for two very different client groups, creative use of these approaches led to high levels of success for participants in both programs.

Examples from programs, including videos, will be weaved through the presentation, which will close with small-group case studies and discussions.

Wessam Ayad is a Senior Project Coordinator at KEYS Job Centre and helps newcomers launch their talents, overcome barriers and connect to job opportunities in the hotel industry in Canada. Wessam believes strongly that newcomers' skills are great assets and that their creativity and persistence can contribute enormously to the Canadian economy. Wessam holds a bachelor degree in Business Administration, has coached and supported international students and immigrants for many years and successfully introduced creative methods to help newcomer achieve their objectives and contribute successfully to their communities.

Bridget Glassco began her career teaching ESL and has 15 years of experience in the non-profit sector. She has spent the past nine years on the newcomer employment team at KEYS Job Centre where she developed and coordinated the Professional Mentoring Partnership and, more recently, the Professional Internship for Newcomers (PIN) program. Bridget is TESOL certified and holds a graduate diploma in Community Economic Development and a master's degree in Evidence-Based Social Intervention.

B7
Identifying and Assessing Human Trafficking in Newcomer Communities

This session will explore the elements of human trafficking and how recruitment, coercion and exploitation interconnect to perpetrate the crime of human trafficking. Case studies will be utilized to assist participants in identifying root causes and preventative strategies. As different sectors often attribute "types or labels"to human trafficking the session will explore a continuum of exploitation as well as the similarities and differences in providing supports to various populations such as refugee, immigrant and migrant worker survivors, indigenous communities, men and women, youth and LGBTQ2S communities. This session will provide front-line workers information as to indicators of trafficking and strategies to assist survivors to engage with services.

Coordinator of Social Work Services of Legal Assistance of Windsor Co-Chair of Canadian Council of Refugees Anti-Trafficking Committee

C1 & D1
Recent changes in federal and provincial rules, policies, procedures and resources, limiting access to refugee claimants.
(3 hours)

This session will provide an overview of recent changes in rules of eligibility, policies, procedures and resources, limiting access for refugee claimants to refugee determination system. It will include the legal aid cut implemented this year. The session will explore the exchange of ideas, initiatives and how the agencies are responding to these changes.

The presentation will include crucial training materials and educational resources about new procedures in the refugee process. It will offer guidelines on how to assist refugee claimants appearing at the IRB, IRCC or CBSA without legal representation.

Francisco Rico-Martinez: Earned a Master's degree in economics from Costa Rica and a Law Degree (J.D.) from El Salvador. In El Salvador he was a law professor at the National University, writer, political analyst, human rights advocator.He is currently co-director of FCJ which strives to meet the diverse needs of precarious people. In addition Mr. Rico-Martinez is past-president of the Canadian Council for Refugees (CCR) and also was member of Immigration and Refugee Law Advisory Committee of Legal Aid. Francisco has a long history of refugee advocacy on behalf of victims of human rights violations, particularly refugees

C2
Working with Sponsored Refugees and Sponsoring Groups to Facilitate a Successful Refugee Sponsorship

This workshop will equip the frontline staff of settlement agencies with the information they need to support the services they provide to sponsored refugees and sponsors to facilitate a successful refugee sponsorship. Topics covered, will include: the role of settlement workers in refugee sponsorship; common post-arrival challenges for sponsored refugees; best practices for working with sponsoring groups and sponsored refugees; the rights of sponsored refugees; and how to manage disputes and avoid sponsorship breakdown. The workshop will be delivered in lecture format, with the use of case studies based on real examples and breakout discussion groups.

The Refugee Sponsorship Training Program (RSTP) is a national program designed to support the Sponsorship Agreement Holders (SAHs) of Canada, their Constituent Groups, Groups of Five and Community Sponsors on a national level (excl. Quebec). RSTP is funded by Immigration, Refugees and Citizenship Canada (IRCC) and administered by Catholic Crosscultural Services (CCS). sponsored refugees.

Nadine Nasir is a National Trainer at the Refugee Sponsorship Training Program (RSTP), where she has spent several years providing information and training about refugee sponsorship to sponsors and the public. Nadine’s previous work at the RSTP included leading a pilot initiative that provided conflict resolution support to sponsors, newcomers and settlement counsellors. Nadine’s training experience in the sector led to her role as the Adult Educator at the Toronto South Local Immigration Partnership (LIP), where she developed and facilitated “train the trainer” workshops for service providers who work with vulnerable newcomers across Toronto. Prior to Nadine’s work in the resettlement and settlement sector, Nadine worked at the Immigration and Refugee Board of Canada for three years, where she wrote human rights and country condition reports that were used in refugee hearings to inform decision-making. Nadine also worked at the Columbia University Middle East Research Centre to lead an initiative to develop a training institute in Amman, Jordan for the staff of UN agencies and NGOs that provide public health services to refugees in the Middle East.

C3
Inclusive Client Centered Service Module of Case Management

With the influx of refugees and increase in number of newcomers to Canada this workshop will offer different take-away tools and modules to support the complex dimensions of settlement & integration services. It will be a hands-on session on effective strategies for conducting needs assessment, settlement and integration plan, active listening, service coordination, working with others, objective writing and outcome measurements. This workshop will discuss the inclusive lens within the service delivery model, walking away from unconscious biases, and understanding behaviours. Participants can practice different case studies, share their inputs and problem solve.

Hanadi Al Masri is the Director of Social Enterprises, she worked with HMC providing support, advocacy and assistance to newcomers who need information and resources on many different issues and immigration on settlement consultation the many different agencies in Halton and other regions. She presented in many conferences such as Safe Guarding Halton Forum, a Shared Responsibility of Prevention of Child Sexual Abuse, Halton Showcase, Trauma of Exile and Challenges to Settlement with the Canadian Centre of Victims of Torture in Toronto, Equity and Social Justice. Her passion is (DIVERSITY & INCLUSION).

C4
Our Space – Our Voice

A time and space for frontline workers exclusively, to have a facilitated open discussion on issues of mutual concern, a space to strategize or simply a place to connect with each other. This session is closed to Management, Executive Directors, government and anyone outside the immigrant and refugee-serving sector.

C5
Effective Communication with Clients and your Community

Since its inception in 1975, Silent Voice has maintained a philosophy of encouraging effective and meaningful communication. Through this session, participants will have a glimpse on how this value has influenced our front-line services and resulted in reducing communication barriers especially with newcomers from all over the world who are not fluent in English/French. From a managerial and front- line view, Silent Voice will provide insight and innovative ways on how settlement workers present their services and connect with their client and communities in meaningful ways. While Silent Voice serves the Deaf community, discussions will not be limited to the issues of communication with Deaf newcomers; our innovative ways of communicating applies to all agencies who simply just want to modernize their connection and communication with newcomers. Note: This session will be conducted in American Sign Language with spoken English interpreters so that this is accessible to participants. Presentation Outline:

  • Human Touch of Communication
  • Why and When to connect
  • Getting your message across
  • Active Listening and Client Dignity
  • Complexity of Translation Process
  • Cross Cultural Awareness and Intervention
  • Use of Technology
  • The Future of Communication
  • Resource Handouts for Participants

Michael has been working at Silent Voice as a Program Director for nearly two decades leading the modernization of many community and educational programs and services, at the same time staying true to the Silent Voice principle: “We all want to Communicate.” Michael is currently pursuing executive management education to enhance his already strong leadership in the Deaf community.

Rosaria is a graduate from Gallaudet University holding a BA in Psychology. She has worked as the Silent Voice Settlement Worker for the past 3 years. Rosaria brings a wealth of experience to the position having worked in community services management, direct client service, and education. She has comprehensive experience in advocating for access to communication for all Deaf and hard of hearing service consumers. Rosaria is Deaf and uses American Sign Language as her primary language.

C6
Local to Global Connections: The Impact of Violence on Women and Children

In this workshop, we will discuss the barriers and challenges women with precarious status face while experiencing violence. We will discuss the intersectionality between the issues of violence against women and the complexities of undocumented individuals and will present promising practices for working collaboratively with women and children.

A. Objectives:

  1. Participants will increase their understanding of the challenges and barriers that women with precarious status face while experiencing violence
  2. Participants will increase their understanding of the increased safety risks women with precarious status experience as a result of violence.
  3. Participants will walk away with tools to use to enhance service delivery to women and children accessing their services

B. Description

  • Introduction and Icebreaker
  • Accessing the shelter system
  • Background of the issue, Challenges and Barriers, Safety risks, strategies and tools for change, Questions and Answers

Laverne has 17 years' experience working within the non-profit sector; with 8 years in a leadership position with a specific focus on human resource and program management. Currently, Laverne is the Manager of Programs and Client Services at Ernestine's Women's Shelter. Laverne has successfully created, developed and implemented the Legal Support Program which provided services to over 200 women accessing services at Ernestine's. This program addresses the barriers that women face in accessing justice. Laverne delivers dynamic ARAO training on issues related to violence against women and children to various organizations.

Jennifer is an advocate for women and children with precarious status, particularly those who are fleeing violence. As someone with lived experience of having precarious status in Canada, Jennifer is a also survivor of violence. Jennifer is a single mother of 3 young men and is currently employed as a cook and a women's counsellor at Ernestine's Women's Shelter. Jennifer is passionate about providing support for women and children.

C7
Bridging Barriers to Newcomer Mental Health

The session will include an internal video, power point and interactive activities. It will describe outcomes, success factors and recommendations of our 1 year mental health pilot project. Participants will be able to learn about data trends, a comprehensive Environmental scan, barriers and gaps to newcomers accessing mental health services. They will have the opportunity to participate in and run sample anti-stigma workshops specific to target groups which act as protective factors and enable individuals to cope with stress and adverse circumstances. The session will also cover culturally appropriate mental health promotion, as well as services and activities that address risk factors such as the absence of family support, isolation and limited social networks, stigmas within the community against mental health challenges and lack of culturally appropriate services. Overall the presentation will include best practices to create safe and inclusive communities for newcomers.

Name: Zainab Awad
I was born in Sudan and moved to Canada 20 years ago with my family. I attended McMaster University and attained my degree in Honours Life Sciences and moved on to complete my Masters in Public Health at Brock University. Since graduating, I began my career working for Niagara Region in health promotion. I am currently a Program Coordinator at the Niagara Folk Arts Multicultural Center, my positions are Mental Health Program Coordinator as well as the Youth Services Coordinator.

C8
Jack of All Trades and Master of None : le beosin d'un protocol communautaire

Modernizing Employment and Skills Training Services in Ontario (2019) a donné un rapport cinglant sur le manque à gagner du système d'aide à l'emploi en Ontario. En parallèle, les statistiques démontrent que les nouveaux arrivants, les minorités visibles et les groupes linguistiques vivant en situation minoritaires d’autant plus touchés lorsque des joueurs prétendent pourvoir desservir "tout le monde". Ce sont surtout les minorités qui tombent entre les failles de ce système. Par contre, ces manquements peuvent être comblées et surmontés si tous les joueurs, que ce soit les différents paliers du gouvernement, les agences communautaires, les entreprises privées, les familles ou les particuliers, assument leurs rôles respectifs, se complémentent et s'engagent dans un protocole communautaire. Il existe plusieurs histoires à succès au Canada dont on peut s'inspirer pour faire avancer ce dossier "ensemble".

Directeur régional du code postal "P" pour la Société économique de l'Ontario (SÉO), Christian Howald est le champion des mangeurs de tartes aux bleuets du Grand-Sudbury. Il est aussi instructeur de Judo au YMCA de Sudbury, chanteur d’opéra, yodleur et président du Phénix (organisme provincial pour l’accessibilité et l’inclusion). Muni d’une maîtrise en recherches sociales appliquée et spécialisé en développement économique, social et communautaire régional, Christian travaille depuis près de 20 ans à développer les capacités des communautés du parc Algonquin au Manitoba de prendre charge leur avenir économique.

D2
Mental Health Protocol

The session will explore on the importance of Mental Health Protocol for organizations and on how we can respond and/or intervene in assisting clients but also staff with appropriate and timely response not only to their physical safety but also psychological safety. Examples from CCVT's 41 years of experience working with clients and supporting staff will be used to share experiences but also to learn from participants as well. It is very important agencies develop mental health protocol that meets their specific needs.

Mulugeta Abai, is the Executive Director, Canadian Centre for Victims of Torture (CCVT). Mulugeta is currently serving as one of the two council members representing North America and also sits on the 8 people Health Advisory Committee at the International Rehabilitation Council for Torture. Mulugeta has B.ED from Addis Ababa University and Bachelor of Arts from York University and recently completed his Masters in Nonprofit Leadership from Pennsylvania University.

D3
From Youth to You

The presentation will provide an overview of the many systemic barriers faced by newcomer, refugee, and precarious migrant youth in their attempts to access social and community services. The presentation will include anecdotal and first hand accounts of and from newcomer youth as related to their experiences in navigating life in Toronto. The presentation will be interactive in nature, and as with all of our work, will be peer-led, outlining our Youth to You model, which encourages youth to lead the charge in creating a more accessible and equitable community. We will welcome an exchange of ideas, initiatives and how we can respond to these challenges, through developing a broader community youth network.

Loly, former president of OCASI & CCR, has spent her life and career fighting for justice. Upon arrival in Canada, through her experience as a refugee she became acutely aware of the experiences of all people. In 1991, she and Francisco founded the FCJ Refugee Centre. Loly has a deep understanding of what is involved in setting up a safe environment for vulnerable people, one that invites them to rebuild a sense of self. In 2004, the City of Toronto awarded her the Constance E. Hamilton Award, for her unflinching commitment and contribution to women's rights and social justice & received the YMCA Peace Medallion.

Natasha is the Access to Education Coordinator at FCJ, loves the work she shares with the Youth Network. A graduate of the University of Toronto & Seneca College, she focuses on the area of social service work with newcomer and refugee populations. Natasha has done international community work, encouraging access to education for vulnerable populations.

Dequana is a newcomer youth living in Toronto. She is passionate about pursuing culinary school & working with children. She is a committed volunteer with various Youth Groups throughout the city, and is an engaging, committed and passionate member of her community.

D4
The Status of Women in the Sector: Planning for the Future

This women's only workshop will provide an overview of women's work in the sector. Through a panel discussion with informative guest speakers, the workshop will provide insightful information on decent work, women's wages, and succession planning. Participants will learn about the work of OCASI's Women's Caucus. They will assist in identifying and creating priorities for the Women's Caucus and develop an action plan in order to improve opportunities for women to advance in the sector.

Fatima Filippi is the executive director of Rexdale Women's Centre overseeing 80+ staff providing assistance to more than 13,000 clients in 19 different languages from 3 locations in Toronto. Fatima is passionate about social justice and improving the lives of women, their children and family.

Fatima has more than 37 years of working in the immigrant and women services sectors. She has extensive experience working with various levels of government, financial supporters, community stakeholders, networks, coalitions, and partnerships. She has served on many boards of directors and has held various officer`s positions.

Marcie Ponte is the Executive Director of Working Women Community Centre. Marcie brings 45 years of experience working in non-profit and labour organizations. Marcie has been a leader in the immigrant women's movement advocating multi-ethnic, multi-racial front-line organizations run by and for immigrant women. Over the past 18 years Marcie has grown the agency from 12 staff to 140 with five locations across the City of Toronto and providing services in over 25 languages.

D5
Immi-Preneur' Self Employment for Newcomers as an Option

Recognizing and Promoting the Benefits of Immigrant Entrepreneurship Newcomers to Canada of every immigrant category "“ including skilled workers, business class, families, and refugees "“ bring the skills and expertise and knowledge of their home markets to enable them to start and grow businesses in Canada. For some this is a viable option to employment. The goal of the session will be to present participants with the understanding that self-employment and entrepreneurship may present a unique opportunity for poverty reduction efforts, given its importance and growth. By the end of the session, participants will learn how to begin to assess clients for the potential of entrepreneurship, its the benefits for this target group and be introduced to a variety of the many programs and services available to assist newcomers looking to explore entrepreneurship in Canada. Government, non-profit and industry/sector resources will be detailed.

Jacqueline Roberts - Manager and Facilitator, Job Skills Self Employment Pathways for Newcomers. SEPN was launched in 2013 to assist newcomers in starting a business. She has also previously worked as a business coach & facilitator for the Job Skills Self Employment Program For Persons With Disabilities. Jacqueline's professional background includes adult education, self-employment, business coaching, training, and motivational speaking. She has participated as a speaker and presenter for events in the Greater Toronto Area.

Jasenka Moskun - lead Facilitator and Business Coach, Job Skills Self Employment Pathways for Newcomers program. A newcomer to Canada herself, Jasenka brings extensive knowledge from owning her own business in the healthcare sector before joining Job Skills. Since 2013 she has worked with 300+ newcomers to Canada as they developed and implemented their business ideas into thriving enterprises locally & globally. An award-winning photographer she also speaks French and Croatian and acts as a volunteer speaker and presenter to business groups across the GTA.

D6
Understanding Your Communication Style - What's Yours?

Much of settlement work is built on a foundation of communication but do we really think about our communication? Do you know your communication style? In this lively and interactive workshop, participants will undergo a self-assessment to determine their communication style. These styles affect not only how we communicate information (send), but also how we react to information (receive). A better understanding of the various styles and how to interact in a flexible manner allows us to be more effective in our communication. We will also address 7 strategies for effective cross-cultural communication.

Faed Hendry is the Manager of Training and Outreach with Findhelp Information Services in Toronto, Ontario. He has delivered hundreds of training workshops related to Information, Assessment and Referral. He is a Certified Community Resource Specialist and has worked extensively with many settlement organizations in Ontario.

D7
HIV and Employment Law

This workshop will cover human rights and accommodation at work for people with disabilities, including but not limited to HIV. It will also discuss sources of income replacement if someone is temporarily unable to work due to illness. It will then cover the rules about working while receiving income support from the Ontario Disability Support Program. Finally, it will cover where to go for help if someone is having trouble with their employer. This will be a lecture-style presentation with PowerPoint with opportunities for questions and discussion of case studies. At the end of the presentation, participants will be able to spot employment-related legal issues relevant to people with disabilities and know where to find legal resources to help their clients.

Robin Nobleman has been a Staff Lawyer at the HIV & AIDS Legal Clinic Ontario (HALCO) since 2017. With an MSc in Health, Community and Development, she has worked in health policy and front-line service provision in Canada, Kenya and the UK. Prior to working at HALCO, she completed her legal training and practiced as a litigator at a leading labour and employment firm. Robin now provides summary advice, brief services and representation to people living with HIV in many areas, including social assistance, housing, human rights, employment, and privacy. Robin is a lecturer in Public Health Law at the University of Toronto.

D8
Programme de mobilité Francophone : Comment convaincre les employeurs d'embaucher de la main d'oeuvre qualifiée et bilingue à l'international ?

Cet atelier permettra aux participants de contribuer à l'intégration des nouveaux arrivants francophones mais aussi au recrutement d'une main d'oeuvre francophone bilingue et hautement qualifiée au sein d'entreprises en pénurie de compétences techniques ou spécifiques. À travers cet atelier, nous souhaitons outiller les participants qui vont découvrir des techniques de promotion d'un programme favorisant l'embauche des immigrants francophones, l'importance du développement de partenariats privés et communautaires et enfin l'intérêt de participer au développement économique de leur clientèle francophone.

Dotée d'une expertise de plus de cinq années en Ressources Humaines, ses fonctions premières consistent à soutenir et gérer une équipe de conseillers en employabilité et en entreprenariat pour accompagner les immigrants francophones désireux de trouver un emploi ou de créer une entreprise sur l'ensemble de la province de l'Ontario. Nous développons également des contacts stratégiques avec les employeurs et de nombreux partenaires soucieux du développement économique des francophones. Nous faisons la promotion de la valeur ajoutée que représente l'embauche d'une main d'oeuvre francophone qualifiée et bilingue.