A1: Retention and the Solution Focused Approach
High no-show and/or lost contact rates. Client disengagement, low motivation, lack of follow through. Results that don’t ‘stick’. How are we contributing to these issues?
In examining our service ‘life cycle’, this workshop explores how our existing policies and practices may be getting in the way of success, while focusing our attention on a few key solution-focused strategies that can have a big impact. Relevant for all staff and program management. Lecture, discussion, and role play.
Sarah Delicate understands what it takes to achieve measurable results in non-profit organizations. As a speaker, trainer, coach and consultant, Sarah has worked with 100’s of agencies and 1000’s of staff across Ontario and Canada, helping to build and sustain organizational capacity and competitiveness. Her areas of expertise include Performance Measurement, Service Excellence, Solution-Focused Service Delivery Strategies, and Employment. A top-rated presenter, participants appreciate her no-nonsense approach and her engaging, dynamic style.
